What forms of payment do you accept?
We accept Visa, MasterCard and American Express through the website. You can also pay with PayPal.
Can I change or cancel my order once I’ve placed it?
If you wish to change anything in your order please send an email to firstname.lastname@example.org with your order details and information about the request.
Doing this as quickly as possible will give us a greater chance of fixing the order before it’s sent.
What if an item is out of stock?
You will be alerted that we're out of stock when you try to buy it, and if your sign up for email alerts we will let you know when it’s back on the shelf!
When can I expect my order?
It will depend on which postage and handling option you selected at check out.
Once your order is shipped you will receive a confirmation email from us which will include your USPS tracking number. You can track the progress of your order at the USPS website by entering your tracking number.
If you are unable to locate your consignment number, or if you have any questions about your shipped order please Contact Us and our Customer Service team will assist you with your enquiry.
How can I check the status of my order?
If you sign into your account to make a purchase then the order status and shipping number will be tracked within your account profile. Simply login and select View my order history.
We will also send you an email letting you know when your order has shipped and is on its way.
What if I have a broken/damage product/package?
We take it upon ourselves to ensure your package arrives safely, so we will replace any items that arrived damaged in transit. Please email us as soon as you receive your order. We may ask for photos of the damaged package. Please also file a claim with USPS as they are responsible for the damage.
In order to offer the best experience to our No. 4 Collection customers, No. 4 Collection reserves the right to limit returns if we have reason to suspect misuse of our generous return policy (such as excessive returns, reselling, or fraud).
*Note on free gifts: While we do our best to be generous as a small company, free gifts are limited to marketing promotions and defined by monthly marketing plans. Gifts are not open to demand outside set promotion, nor available for exchange or credit.
Please let us know if you have any questions, our Staff is happy to help!
What is your return policy?
We want you to feel comfortable trying new products. We offer a full refund or exchange for all item(s) you didn’t enjoy for any reason the first time you purchase it/them as long as the return is within 15 days. The second time you order a product, it will only be eligible for exchange or store credit. We may ask that products be shipped back to us in cases of large returns (over $60).
Refunds will not include shipping cost. We are not responsible for shipping cost if you choose to return the products. To initiate a return, simply email us with your concern & order number at email@example.com We do not replace free gifts or products not listed on orders. Sample products are final, no returns, exchanges, or credit. Discount codes cannot be applied after a purchase has been processed.
After 15 days, we provide a product exchange or partial store credit code of 50% of your original purchase if you are not pleased with your order, however this is limited to 60 days after purchase. Exchanges are only eligible for the same product or alternate product of equal or similar value. After 30 days, we will not exchange or credit an order.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.